Refund and Returns Policy

At Pushpa Jewellers, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we are here to assist you in resolving any issue.

Returns

You have 7 days from the date of receipt to return any unused jewelry items. To be eligible for a return, the item must be unused and in the same condition as when you received it. Additionally, it must be in its original packaging.

Please note that certain products, such as customized or personalized jewelry pieces, may not be eligible for returns unless they are defective.

Refunds

Upon receiving your returned item, we will carefully inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund processing time may vary based on your card issuer’s policies.

Exchanges

Should you need to exchange an item for the same product or an alternative piece from our collection, please contact our dedicated customer service team. All exchanges are subject to product availability.

Contact Us

For any assistance or queries regarding the return process, feel free to reach out to our customer service team at Pushpa Jewellers. You can contact us via phone at +91 912191283 or email us at Digital@pushpajeweller.com. We are committed to providing you with the necessary support and guidance throughout the return or exchange procedure.